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16/05/2018

'Lessons Learned' Review Published

A 'lessons learned' review into the NMC's handling of concerns about midwives' fitness to practise at the Furness General Hospital between 2004 and 2014 has been published.

The review by the Professional Standards Authority (PSA) for health and social care has concluded that, although the NMC's performance as a regulator is improving, it continues to make some mistakes and must develop a 'more respectful and open culture'.

While the NMC has made many changes and improvements since 2014, according to the review there are two significant areas requiring additional, urgent work: the NMC's approach to the value of evidence from and communication with patients; and its commitment in practice to transparency.

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A series of recommendations to aid the NMC and other regulators to improve their standards is included in the review.

NMC Chief Executive and registrar Jackie Smith said: "The NMC's approach to the Morecambe Bay cases in particular the way we communicated with the families was unacceptable and I am truly sorry for this.

"We take the findings of this review extremely seriously and we're committed to improving the way we communicate with families, witnesses and all those involved in the fitness to practise process."

Jackie added that since 2014 the NMC has made significant changes to improve the way it works and as the report recognises, is now a very different organisation.

She said: "The changes we've made puts vulnerable witnesses and families affected by failings in care at the heart of our work. But we know that there is much more to do."

Since 2014 the NMC has introduced a new public support service to support vulnerable witnesses and families through the fitness-to-practise process, and it has introduced a new employer link service to work more closely with employers to identify issues at an earlier stage.

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2.929688E-02 54.161.116.225 Ban:1, But:2 22/10/2018

"A 'lessons learned' review into the NMC's handling of concerns about midwives' fitness to practise at the Furness General Hospital between 2004 and 2014 has been published."